This review is not written for this particular homestay location but for another on Hang Ma Street. Before our arrival, we were informed that there was an issue with the water in our room, and were offered to move to another location not too far from the original, where we had a larger room. Trang, the person who took care of us during our stay was excellent. She checked in before our arrival to ask if we needed transport from the airport, and provided very detailed instructions for checking in and out. The room was very comfortable and came with a short guide for Hanoi as well as the surrounding area. Trang remained responsive and very helpful throughout our stay. Despite the owners not being there, checking in and out was easy.