Additional guest surcharge

If the actual number of guests (including children) at check-in exceeds the number stated on the confirmation, an additional guest surcharge may apply in accordance with the resort's policy.

Smoking

Tobacco products, including cigarettes, cigars, pipes, e-cigarettes, e-liquids, snuff, and chewing tobacco, may only be used in designated areas. A fine of 3.000.000 VNĐ applies for each violation.

Personal belongings

Guests should keep their room door secure throughout their stay. The resort is not responsible for any personal belongings or valuables left in the room. Guests are encouraged to use the in-room safe.

Resort facilities

Guests will be held responsible for any loss of or damage to the resort's facilities.

Pets

Pets are not permitted in the resort.

Privacy

Drones, unmanned aerial vehicles, and loud audio equipment that may affect guests' safety and privacy are not permitted. A fine of 3.000.000 VNĐ applies for each violation.

Safety regulations

Do not cook or bring cooking equipment or strong-smelling food into the room. A fine of 5.000.000 VNĐ applies for each violation. Do not bring fireworks, flammable or explosive substances, narcotics, or other prohibited substances into the resort. A fine of 5.000.000 VNĐ applies for each violation. For your safety and to protect the natural environment, do not climb, swim, or wade in the waterfall areas within the resort grounds. A fine of 3.000.000 VNĐ applies for each violation. Avana Retreat is not responsible for any accidents resulting from failure to comply with the above regulations.

Child safety

To ensure children's safety in Avana Retreat's mountainous setting with streams and waterfalls, parents or guardians are responsible for supervising children under 16 throughout their stay.

Parking

Free parking is available within the resort.

Sustainability and the Environment

Avana Retreat is set in a diverse natural environment of hills, mountains, valleys, waterfalls, fishponds, and streams. We accept no responsibility for any risks arising if guests do not follow Avana Retreat's safety guidelines. Our mission is to create a sustainable environment for guests, staff, and the local community. The use of plastic products and any behavior that negatively affects the environment are not permitted.