Payment Guide

Payment Method

Justfly accepts payment by bank transfer via VietQR.

You can use any banking app that supports VietQR code scanning. When you scan the code, the app automatically fills in the account number, amount and transfer reference — you only need to confirm.

If your app cannot scan the code, the Manual bank transfer section directly below the QR code shows the bank name, account number, beneficiary, amount and transfer reference for you to enter manually.

Pay in Full or Make a Deposit

For the room rate, choose one of the following:

• Pay in full — pay the entire room rate today.
• Pay a partial deposit — pay part of the amount upfront and the balance on the check-in date.

Whichever option you choose, the following charges will still be collected at check-in if applicable: extra guest charges for guests beyond the standard occupancy, mandatory cleaning fees and admission tickets.

Additional services (transfers, food and other add-ons) must be paid in full at the time of booking and are added to today’s payment — these charges cannot be split into deposit payments.

Bank Transfer Steps

1. Open your banking app on your phone.
2. Scan the QR code or enter the details manually — the app automatically fills in the account number, amount and transfer reference.
3. Confirm the transaction — Justfly automatically records it within 1–2 minutes, so you do not need to upload a receipt.

While you wait, the payment page checks automatically every 10 seconds and notifies you as soon as the payment is received.

Room Hold Period

After you confirm your booking, the room is held for a limited time, with a countdown displayed on the payment page.

If payment is not received before the countdown ends, the booking will expire and the room will be released for other guests. You can still make a new booking, but the price and availability may have changed.

What to do if your bank transfer details are incorrect

The automatic reconciliation system matches payments based on the amount and transfer description. If either is incorrect, the booking will not be processed automatically.

• Incorrect description — contact the support team immediately via Zalo or the hotline listed in the footer and include a screenshot of the transaction. Justfly will reconcile the payment manually.
• Incorrect amount — contact support for instructions on paying the shortfall or receiving a refund for the difference.
• Duplicate transfer — contact support, and the excess payment will be refunded to the account it was transferred from.

Do not place another booking before contacting support, as this may result in two rooms being held at the same time.