Privacy Policy

1. Data controller

The website justfly.vn is operated and managed by JustFly Travel and Services Company Limited, which specialises in providing customers with accommodation bookings, tours and related travel services. To safeguard customer information, we have established the following privacy policies for customers who register an account and use services on the website justfly.vn.

This Privacy Policy sets out the purposes and methods used to collect, store and process customers' personal information or data, as well as how privacy-related matters are handled on the e-commerce website justfly.vn.

2. Information collection methods

Information about customers who use the website justfly.vn is collected in two ways:

(i) Customers provide information when registering an account on our website or completing an order form while purchasing tickets online;

(ii) Our servers automatically record data relating to your website use, including your IP address, browser type and screen resolution, through customer behaviour analytics programs for statistical purposes.

3. Purposes of collecting customer information

The customer information we collect is used solely to complete the sales process for products and services offered on the website justfly.vn, including accommodation, tours and related services, specifically to:

• Make bookings, manage bookings and reservations, and confirm customer bookings, including online bookings;

• Provide updates on services, prices and promotions to protect customers' interests;

• Conduct surveys and gather customer feedback and suggestions to improve service quality;

• Contact customers to resolve their requests;

• Improve the security of online payment transactions;

4. Types of information collected

The personal information we collect from customers when they access and use the website justfly.vn to purchase tickets and participate in activities on our online ticket marketplace includes:

• Personal information: surname, given name, year of birth, gender, national ID card or passport number, and personal details such as place of birth, nationality or language …;

• Contact information: phone number, fax number, email address, mailing address;

• Payment information: Bank account details, payment card number and expiry date;

• Business information: business name, contact address, tax identification number/business registration number, contact phone number;

• Other information: Personal information about loyalty customers, such as home address, personal mailbox, habits and preferences … so that we can provide special customer care policies.

When users create an account on justfly.vn to receive updates from us about special prices and promotions, our database will automatically analyse and collect information about their preferences so that we can provide advice and the most suitable solutions.

5. Use of Collected Information

Users' personal information registered on our website system is used solely to communicate and improve the quality of services provided to customers. We ensure that this personal information is shared only with trusted entities and disclosed only to third parties such as accommodation providers, tour operators, and relevant service providers (transportation and accommodation providers, competent government authorities, etc.).

6. Customers' Rights Regarding Collected Personal Information

Any customer whose information is stored in our system has the following rights:

• Request access to the collected information

• Request a copy of the collected information

• Request corrections or additions to the collected information

• Request that the collection of information be stopped

• Request deletion of the collected information

We collect customers' personal information for each specific service. Customers may provide all or part of the requested information, or may refuse to provide any personal information we request. However, this may affect the quality of the goods and services provided. We therefore greatly appreciate customers' cooperation in ensuring that the information collected is accurate and complete. To exercise their rights (access, copying, correction, supplementation, deletion, or stopping collection) regarding personal information stored in our system, customers are requested to log in to their account at justfly.vn or contact us via email or the addresses published on the website.

7. Disclaimer

We are committed to protecting customers' personal information and minimizing unauthorized access, except in the event of hacker attacks or system errors not caused by us. We accept no legal liability for customers' failure to comply with the privacy policy or for customer information leaked from information storage systems that are neither owned nor managed by us.

8. Changes to the Privacy Policy

Our privacy policy may be amended and updated to reflect the website's actual operations. These changes will be communicated to users on justfly.vn.