Things to know

Check-in documents

Registering your stay is mandatory under Vietnamese law.

• Vietnamese guests — present a citizen ID card or passport when checking in.
• International guests — present a valid passport and visa.

The guest named on the booking should be present at check-in. If you are booking for someone else, enter the details of the guest who will check in during the confirmation step.

Check-in and check-out times

Check-in and check-out times vary by property and are always shown during the booking confirmation step and in the confirmation email.

If you need early check-in or late check-out, add your request under Special requests when booking. The host will respond based on the cleaning schedule and bookings for that day; this is not guaranteed by default.

Possible additional charges

The room rate shown when booking does not include:

• Surcharges when the number of guests exceeds the property's standard occupancy.
• A mandatory cleaning fee (if required by the property).
• Resort admission tickets (if applicable).

Any additional services used during your stay must also be paid for directly before departure. Each property's standard occupancy and applicable fees are clearly stated on its details page.

House rules

Each property has its own house rules, which are listed on its details page. The following rules apply to all stays:

• Keep your belongings and personal items secure throughout your stay.
• Do not bring, use or store weapons, flammable or explosive substances, or illegal drugs; gambling and prostitution are prohibited.
• Do not move furniture or other items between rooms without permission. The property manager will hand over the equipment and amenities before check-in; any damage or loss caused during use must be compensated at 100% of its value.
• Do not allow additional overnight guests who have not been registered in advance.
• Keep noise to a minimum and do not make excessive noise after 22h.
• Dispose of rubbish in the designated areas, and do not put paper or other objects in the toilet.

The host reserves the right to terminate the stay if guests do not follow the house rules.

Cancellation and refund policy

Cancellation and refund policies are set by each host and are listed under Cancellation & change policy on the property's details page. Please read them carefully before making payment.

A common policy is a refund of 10% of the amount paid if you cancel more than 7 days before check-in; cancellations made within 7 days of check-in are non-refundable. Some properties have different policies — always refer to the information on the relevant property's page.

If the host declines a paid booking, you will receive a 100% refund of the amount paid.

To change your dates or property, contact support before cancelling the booking yourself.

Contact support

Justfly's support team is available 24/7 via Zalo and hotline — the phone number and Zalo OA are listed in the footer and on the payment page.

When contacting support, provide your booking code so your request can be handled more quickly. The booking code can be found in your confirmation email and Zalo message, or under My bookings if you are logged in.