CHILD POLICY
- Children under 5 years old: Free of charge when sharing meals and a bed with their parents
- Children from 05 to 07 years old: Sharing meals and a bed with their parents = 50% of the adult rate; using an extra bed = 75% of the extra-bed rate stated in the contract
- Children from 08 to 11 years old: Sharing meals and a bed with their parents = 75% of the adult rate
- Using an extra bed = the extra-bed rate stated in the contract
Surcharge for tour guides boarding the ship
- Surcharge of 650,000vnd/ 1 guide with a valid tour guide card, including the same meals as guests and staff accommodation, for the 2-day, 1-night program.
- Surcharge of 1,290,000vnd/ 1 guide with a valid tour guide card, including the same meals as guests and staff accommodation, for the 3-day, 2-night program.
RESCHEDULING AND CANCELLATION POLICY
- For individual booking groups:
a. Groups booking 1 – 3 rooms:
- More than 7 days before departure: No fee
- From 3 to 7 days before departure: 50% of the total amount
- Less than 3 days before departure: 100% of the total amount
b. Groups booking 4 - 6 rooms:
- More than 10 days before departure: No fee
- From 5 to 10 days before departure: 50% of the total amount
- Less than 5 days before departure: 100% of the total amount
c. Groups booking 7 – 9 rooms:
- More than 30 days before departure: No fee
- From 14 to 30 days before departure: 25% of the total amount
- From 7 - 13 days before departure: 50% of the total amount
- Less than 7 days before departure: 100% of the total amount
d. Groups booking 9 rooms or more:
- More than 45 days before departure: No fee
- From 30 - 45 days before departure: 25% of the total amount
- From 15 - 29 days before departure: 50% of the total amount
- From 7 - 14 days before departure: 75% of the total amount
- Less than 7 days before departure: 100% of the total amount
e. No-shows for all groups: 100% of the total amount
- For full-ship charters:
- More than 60 days before departure: No fee
- From 45 - 60 days before departure: 25% of the total amount
- From 30 - 44 days before departure: 50% of the total amount
- From 14 - 29 days before departure: 75% of the total amount
- Less than 14 days before departure :100% of the total amount.