Surcharge: 960.000 VND/ guest on:

• Lunar New Year 21-22-23-24/1/2023
• Christmas’ Eve 24/12/2022 and 2023
• New Year's Eve 31/12/2022 and 2023

CHILD POLICY

• Only 01 (one) child per 01 (one) room may qualify for a discount when sharing the room and bed with 02 (two) adults.
• Children under 05 stay free of charge when sharing a room and bed with their parents; a second child under 05 is charged 50% of the adult rate.
• Children aged 5 – 11 sharing a room and bed with their parents are charged 75% of the rate for 01 adult - including an extra bed (the child policy does not apply to the Family Suite Balcony and Family Premium Suite Balcony room categories on Orchid, or the Family Deluxe Balcony and Family Deluxe Suite Balcony room categories on Orchid Trendy).
• Two children under 12 staying in a separate room are charged the rate for 2 adults/room.
• Children aged 12 and over are charged as adults.
• 01 adult and 01 child under 12 sharing a room are charged the rate for 2 adults/room.
• Confirmation of bookings that include children is subject to the Company's approval.

CANCELLATION AND POSTPONEMENT POLICY

Late changes or reductions in the number of guests on an advance booking will be treated as a late cancellation, with the applicable charges detailed below. Increases are subject to actual availability. Cancellation charges will be automatically debited from the customer's account.

1. Guests joining a group tour with fewer than 06 rooms

• More than 15 days before departure No charge
• From 14 to 10 days before departure 50% of the total amount
• From 09 to 04 days before departure 70% of the total amount
• Within 03 days before departure or
• No notice 100% of the total amount.

2. Guests joining a group tour with 06 rooms or more

• More than 45 days before departure No charge
• From 45 to 31 days before departure 25% of the total amount
• From 30 to 15 days before departure 50% of the total amount
• From 14 to 7 days before departure 70% of the total amount
• Within 6 days before departure or
• No notice 100% of the total amount
• For increases in guest numbers, the company is responsible for confirming the request based on the ship's availability.
• For reductions in guest numbers, the corresponding cancellation policy will apply according to the percentage reduction in rooms.

3. Full-boat charters

• More than 90 days before departure No charge
• From 89 to 61days before departure 50% of the total amount
• From 60 to 41 days before departure 70% of the total amount
• From 40 to 31 days before departure 90% of the total amount
• Within 30 days before departure or
• No notice 100% of the total amount