Important notes:

• Bring proof of identity when boarding (Citizen ID card for domestic guests and Passport for foreign guests; children under 11 must have a photo of their birth certificate to verify their age).
• In all circumstances beyond the Company's control, including natural disasters, enemy action, war, terrorism, strikes, or prohibitions imposed by the Government, Bay Management Authority..., the Company will not be liable or bear any costs for being unable to provide the cruise and other services agreed with the customer. The Company will only assist customers to the extent possible.

Public holiday surcharge of $20/guest applies on the following dates: Public holidays 29/04,30/04, 01/05, 02/05,01/09 02/09, 03/09, Christmas Eve 24/12, New Year's Eve 31/12, Lunar New Year (From 30/12 to 02/01 of the lunar calendar)

CHILD POLICY:

• Only 01 (one) child under 5 years old per 01 (one) room may stay free of charge when sharing a room and bed with 02 (two) adults.
• Children under 05 years old stay free when sharing a room and bed with their parents
• Children aged 5 – 6 sharing a room and bed with their parents are charged 50% of the rate for 01 adult,
• Children aged 7 – 10 sharing a room and bed with their parents are charged 75%
• Children aged 11 and over are charged the adult rate
• A child sharing with 1 adult, or 2 children sharing 1 room, will be charged the adult rate.

CANCELLATION AND POSTPONEMENT POLICY:

Late changes or reductions in guest numbers for advance bookings will be treated as late cancellations, with the applicable penalties set out below. Increases are subject to actual availability. Cancellation fees will be automatically charged to the customer's account.

1. Join-in guests booking fewer than 03 cabins:

• More than 15 days before departure: No penalty
• From 14 to 10 days before departure: 30% of the total amount
• From 09 to 03 days before departure: 50% of the total amount
• Within 24 hours before departure or No-show without notice: 100% of the total amount

2. Join-in guests booking 03 cabins or more:

• More than 30 days before departure: No penalty
• From 29 to 15 days before departure: 30% of the total amount
• From 14 to 7 days before departure: 50% of the total amount
• Within 6 days before departure or No-show without notice: 100% of the total amount
• For increases in guest numbers, the company will confirm based on cruise availability.
• For reductions in guest numbers, the company may apply the cancellation policy corresponding to the percentage reduction in cabins.

3. Private charter guests:

• More than 30 days before departure: No penalty
• From 15 to 29 days before departure: 50% of the total amount
• From 10 to 15 days before departure: 70% of the total amount
• From 5 to 10 days before departure: 90% of the total amount
• Within 5 days before departure or No-show without notice: 100% of the total amount
• Customers must send the company a preliminary guest list and guests' arrival times at least 10 days before departure. At least 5 days before departure, customers must provide the final guest list and detailed guest arrival/departure information.